Floor 6 · Questions

Questions Guests Ask Before Going Up

Before you press the call button, a few practical questions tend to come up. These are the ones hotel guests raise with us most often, answered as clearly as we can, including what a confirmed reservation commits you to. If yours is not here, send it on WhatsApp and we will reply personally.

15 answersConcierge 24/7
Q·01

Is it possible to book a few days before my stay?

Yes, and it is a good idea if your heart is set on one particular companion or if your hotel is outside Amsterdam. Send us your arrival date, hotel and preferred time, and we will confirm availability, with a deposit if the desk asks for one. Confirm once your timing is certain: a flight or a meeting that shifts does not undo a confirmed reservation, and the deposit and cancellation charges still apply. Last-minute requests are welcome too, and on quieter evenings they are often easy to accommodate.

Q·02

What if the companion I chose is not available?

It happens, particularly on busy weekend evenings. Before anything is confirmed, we tell you straight away and can suggest one or two companions with a similar style or personality, often based in the same district. You are never obliged to accept an alternative, and the directory is always up to date if you would rather choose again yourself. If a companion already confirmed to you cannot come, for a reason that is not yours, the choice is yours as well: another companion or a new date at no extra cost, or a full refund of everything you have paid, within 14 days.

Q·03

Which companions live closest to my hotel?

Each companion has a home district, shown on her card. If you are staying on the canal ring, look first at Amsterdam Centrum and the Jordaan. Near the museums, the Vondelpark or the Zuidas, Oud-Zuid is closest, and De Pijp suits hotels near the Amstel and the RAI. Choosing someone nearby tends to shorten the wait, although any companion can travel across the city if you have your heart set on her.

Q·04

Can a companion visit my hotel near the airport or in another city?

Yes. Airport hotels at Schiphol are covered, as are hotels in Utrecht, Den Haag and Rotterdam. Your companion travels from Amsterdam, so these bookings need more notice, and the travel arrangement is confirmed on WhatsApp together with the arrival time. Each area page describes typical journey times, the hotel districts and what to consider before you reserve.

Q·05

The lift in my hotel only works with a room key. What should I do?

Many hotels restrict their lifts to guests in the evening. The simplest solution is to meet your companion in the lobby and ride up together, which looks entirely natural to hotel staff. We let you know when she is a few minutes away, so you can be waiting downstairs as she walks in. If you would rather she comes up alone, tell us whether reception can call the lift for visitors.

Q·06

Can she join me for dinner before we go upstairs?

Certainly. A dinner date is one of our longer formats and is arranged on request. Tell us the restaurant or your hotel's dining room and the time of your table, and we confirm the details and the arrangement on WhatsApp. Your companion will be dressed for the occasion and is comfortable in any setting, from a relaxed canal-side bistro to a formal dining room with white tablecloths.

Q·07

Can I ask her to wear something particular?

You are welcome to mention a preference, such as smart evening wear for a dinner or something relaxed for a quiet night in. Every companion has her own sense of style, described on her profile, and she will always dress elegantly and appropriately for a hotel setting. Requests are discussed when you book and accommodated wherever possible, within the bounds of good taste.

Q·08

Which language will I speak with my companion?

All of our companions speak English. It makes the evening easy for international travellers, whatever their home country. Each profile lists the languages she actually holds. If another language matters to you, mention it when you message, and you will get a straight answer rather than a promise we cannot keep.

Q·09

Is a serviced apartment or holiday rental possible instead of a hotel?

Our service is designed around hotels, where a visitor crossing reception is entirely ordinary and your companion knows what to expect. Other types of accommodation are considered case by case. Please tell us exactly where you are staying when you message, including the type of building, so we can confirm whether a visit is possible before anything is booked.

Q·10

Do you ask for a deposit, and how does payment work?

Sometimes, at the desk's discretion: most often for reservations made ahead, longer formats, duo bookings, travel, first-time guests and busy dates. If a deposit is requested, the amount and how to pay it are stated in your WhatsApp or Telegram conversation before you confirm, never on this website. The deposit is an advance on the fee and comes off the total; the balance is paid at the start of the booking, so there is nothing to discuss once she is in the room. On a cancellation the deposit is set against the cancellation charge and is never refunded to the guest, although on an early cancellation it stays with the desk as a 12-month credit. The only published figure is our starting rate of €180 per hour, and the rates page explains how longer formats, dinners and overnights are agreed.

Q·11

I am running late. Can the arrival time move?

Tell us on WhatsApp the moment you know. If you are still at the airport, stuck in traffic or held up in a meeting, the desk can move your companion's arrival once, provided she has not yet set off and her schedule allows. If it cannot move, the reservation stands as confirmed and is paid in full, and time lost to a late start is not added at the end. Not being there, or not reachable, within 30 minutes of the agreed time counts as a no-show, and the deposit is kept.

Q·12

Can I cancel a confirmed reservation?

You can send a cancellation, but it is never free: once the desk has confirmed in writing, your companion's time is held for you alone and a cancellation charge applies. For visits of one to three hours: more than 48 hours before the start, any deposit stays with us as a 12-month credit towards another booking (if none was paid there is no charge, but a deposit will be asked for next time); 48 to 24 hours before, half the agreed fee; under 24 hours before, or a no-show, the whole fee. Dinner dates, overnights, duo, couples, travel and extended bookings use longer windows: more than 7 days, 7 days to 72 hours, and under 72 hours. Any deposit you paid is counted towards that charge, and only what the charge still lacks is invoiced. Our terms give the full rules and a worked example in euros.

Q·13

Are the photos genuine, and why are the faces blurred?

The photos are genuine, and reception checks every set against the companion in person before it goes live. Faces are blurred to protect the companions' privacy, which is why each profile shows her figure, hair, styling and the way she presents herself so carefully. There is a good reason we guard those faces so carefully. Among the companions on our directory are influencers with an audience of their own, women whose portraits have appeared in fashion campaigns, and women whose day begins in a hospital, a law office or their own company; many return home to a family. A face that appears on a public website stays there, found by search engines and saved by strangers, and it would follow her to every floor of her life. The blur is the courtesy that allows women of this standing to work with us, and it is why the companion who steps out of the lift brings real conversation with her. Reception never sends unblurred photographs to new guests, however kindly the request is made. Tell Lotte about the evening you have in mind, and she will introduce the right companion. The companion the desk confirms in your chat is the companion who steps out of the lift. Because faces are not shown, saying she is not the woman in the photos cannot be checked at the door and is not a reason to cancel or to have a deposit returned; turning her away counts as a no-show.

Q·14

Does the 14-day cooling-off period apply to a reservation?

No. Every reservation is a leisure service for a specific date and time, and under article 6:230p, sub e, of the Dutch Civil Code (article 16(l) of Directive 2011/83/EU) the 14-day right of withdrawal for distance contracts does not apply to it. What applies instead are the cancellation charges above, which is why we ask you to confirm only once your plans are settled.

Q·15

What do you expect from guests?

Courtesy, above all. Guests must be 21 or older, in a fit state to enjoy good company and respectful towards their companion throughout. Our service is companionship only, and a companion may end a visit if she is treated disrespectfully, feels uncomfortable or is asked for anything outside what was agreed. A visit ended for those reasons counts as a cancellation by the guest: the fee stays due and the deposit is kept. Most guests never need to be told any of this, and they are exactly the guests our companions look forward to meeting.

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